Refund

Refunds & Returns Policy – Instant Website Setup

Effective Date: 9/5/2025

1. Overview

At Instant Website Setup, we are committed to delivering high-quality digital services. Due to the nature of our offerings, which include digital products and services, our refund and return policy is designed to be transparent and fair, balancing customer satisfaction with the practicalities of digital service delivery.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

  • Service Non-Delivery: If you have not received the service as agreed upon within the specified timeframe.
  • Duplicate Payments: In cases where multiple payments were made for the same service.
  • Technical Issues: If technical problems originating from our end prevent the completion or delivery of the service.
  • Unsatisfactory Service: If the delivered service does not match the agreed-upon specifications or quality standards.

Note: Refund requests must be submitted within 7 days of the service delivery date.

3. Non-Refundable Services

The following services are non-refundable:

  • Completed Services: Once a service has been fully rendered and delivered.
  • Change of Mind: If you decide to cancel the service after it has commenced without any fault on our part.
  • Third-Party Services: Any fees paid to third-party providers (e.g., domain registration, hosting) are subject to their respective refund policies.

4. Refund Process

To initiate a refund request:

  1. Contact Us: Send an email to our contact form on instantwebsitesetup.com with the subject line “Refund Request – [Your Order ID]”.
  2. Provide Details: Include the following information in your email:
    • Full Name
    • Order ID
    • Date of Purchase
    • Reason for Refund Request
  3. Review Period: Our team will review your request and respond within 5 business days.
  4. Refund Approval: If approved, the refund will be processed to your original payment method within 7-10 business days, depending on your bank or payment provider.

5. Partial Refunds

In certain cases, partial refunds may be granted:

  • Services Partially Rendered: If a portion of the service has been delivered.
  • Promotional Discounts: If the service was purchased at a discounted rate, the refund will reflect the discounted amount.

6. Chargebacks

Initiating a chargeback without first contacting us to resolve the issue may result in the suspension of your account and services. We encourage you to reach out to our support team to address any concerns.

7. Contact Information

For any questions or concerns regarding our Refunds and Returns Policy, please contact us.